PLATFORM

iHub.Platform

Omnichannel platform for driving sales, building customer loyalty and cost optimisation for the benefit of your business

iHub.Platform

iHub.Platform

Geographically distributed cluster based on high-availability data centres. Service uptime is no lower than 99.96%. All locations are connected and synchronised into a single network with VPN-protected connections.

iHub.Platform

Benefits

  • SMPP, HTTP, SMTP, SDK

    SMPP, HTTP, SMTP, SDK

    Support all the popular protocols

  • API

    API

    Open API for quick integration with the client's platform

  • Multi-user interface

    Multi-user interface

    Configure user access levels and restrict editing

  • IP whitelisting

    IP whitelisting

    A pool of trusted IP addresses that are allowed to send requests

  • Do Not Send lists

    Do Not Send lists

    Exclude contacts from your bulk sending

  • Anti-spam

    Anti-spam

    Create your own anti-spam lists with text filters or regular expressions

  • Throttling

    Throttling

    Adjust the number of messages sent per unit of time

  • Scheduled campaigns

    Scheduled campaigns

    Select the date and time for a delayed delivery

  • Receive inbound messages

    Receive inbound messages

    Read and answer incoming messages from your customers right in the platform web interface

  • Inbound connections quota

    Inbound connections quota

    Limiting the number of received messages to adjust the contact center load

Сapabilities

  • Campaigns

    Campaigns

      • Personalised messages for every customer
      • Benefit from an easy-to-use web interface for campaign management
      • Configure flexible scheduling: set mailing time and date
      • Deliver messages according to your customer’s time zone
      • Set up message time-to-live
      • Receive inbound messages from customers under your personal account on website
      • Configure user roles according to the internal tasks and responsibilities in your company
  • Omni-channel

    Omni-channel

      • Create omni-channel campaigns, starting with a low-cost channel and optimise the marketing budget
      • Configure smart triggered message sequences to maintain audience interest
      • Deliver the message via a fallback channel in case the priority channel cannot be reached
  • Analytics

    Analytics

      • Clear online overview of the performance of marketing campaigns, with comparison reports for better insight
      • Analyze the effectiveness of online advertising campaigns comparing different periods
      • Storing campaign history. Access is available at any time
  • Address book

    Address book

      • Advanced segmentation to target customers effectively
      • Several company departments can work with the same contact database
      • Send triggered messages when a contact’s details change
      • Create and maintain Do Not Send lists and lists of users who have opted out

Use cases

SMS

Viber

Email

WhatsApp

Push

Flashcall & Voice Password

Marketing campaigns
Authentication, transaction and service notifications
2-way SMS
Inform your customers about promos, discounts and seasonal sales
Announce new goods and services and attach a link to the order page
Propose a personal offer
Reward your customers with loyalty points
Inform your customers about upcoming events
Send purchase alerts and keep customers informed about their account balance
Keep customer accounts secure with one-time passwords
Send reward program balance reminders and offer ways to redeem bonus points
Send real-time updates on orders and delivery status
Send reminders about important events or due date notifications
Accept micropayments for goods or services
Redeem a coupon and other products
Evaluate customer service
Unsubscribe options
Service notifications
Marketing campaigns
2-way & Sessions
Confirm customer orders and purchases
Notify about changes in product usage terms
Inform customers about service changes
Remind about upcoming events/payments
Inform customers about changes to their bonus account
Tell customers about promotions and seasonal offers
Congratulate customers on special occasions
Reactivate abandoned purchases
Provide customer support
Make additional sales
Marketing campaigns
Authentication, transaction and service notifications
Customer support
Inform your customers about promos, discounts and seasonal sales
Announce new goods and services and attach a link to the order page
Propose a personal offer
Reward your customers with loyalty points
Motivate customers to install your mobile app and follow you on social media
Send purchase alerts and keep customers informed about their account balance
Keep customer accounts secure with one-time passwords
Send real-time updates on orders and delivery status
Send reminders about important events or due date notifications
Provide sales assistance
Notify customers about the order status
Collect feedback from customers to improve service
Authentication & Service notifications
Marketing campaigns
Sessions
Keep customer accounts secure with one-time passwords
Confirm customer orders and purchases
Notify about changes in product usage terms
Inform customers about service changes
Remind about upcoming events/payments
Inform customers about changes to their bonus account
Tell customers about promotions and seasonal offers
Congratulate customers on special occasions
Reactivate abandoned purchases
Provide customer support
Make additional sales
Marketing campaigns
Authentication, transaction and service notifications
Inform your customers about promos, discounts and seasonal sales
Announce new goods and services and attach a link to the order page
Propose a personal offer
Reward your customers with loyalty points
Inform your customers about upcoming events
Send purchase alerts and keep customers informed about their account balance
Keep customer accounts secure with one-time passwords
Send reward program balance reminders and offer ways to redeem bonus points
Send real-time updates on orders and delivery status
Send reminders about important events or due date notifications
Voice Password
Flashcall
Registration and authentication
User verification
Bot protection
Transaction confirmation
Verification code delivery

Connection

Fill out the registration form with your contact details

Fill out the legal details and sign the document

Deposit funds to your personal account

Register and verify your business channel and add it to your account settings

Start using your new communication channel

Account registration Contract Account balance Communication channels Launch

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Professional info

Personal info

Ascardi Automotive Holding: Effective Customer Acquisition

Client

Ascardi Automotive Holding is an official dealer of luxury sports car brands. The company has been collaborating with iHub since 2014, successfully working together for over 10 years.

Objective

To attract new buyers and increase car sales using SMS marketing, with a focus on engaging potential customers through mobile devices.
 

Campaign Overview

SMS Integration
Registration of the channel in the personal account and setup of a unique sender signature.

Target Audience Selection
A thorough analysis of customers and the market was conducted to define the target audience, ensuring precise marketing efforts.

Segmentation
Clear user selection criteria were established to maximize campaign efficiency.

Partnership with Mobile Operator
iHub collaborated closely with a mobile network operator, gaining access to subscriber data matching the defined targeting criteria.

Creation of Persuasive SMS Content
iHub’s marketing specialists crafted engaging and compelling text messages tailored to the interests of the target audience.

Campaign Planning & Automation
SMS campaigns were designed and launched automatically, ensuring a continuous flow of content and offers to potential customers.
 

Results

Strengthened the client’s brand image as a company offering attractive deals.

45 inquiries for car purchases per month.

2 successful car sales per month.
 

Conclusions

SMS marketing tailored to the interests of potential customers proved to be an effective tool for increasing sales and attracting new buyers. The key factors of success included precise audience segmentation, well-configured targeting, and systematic analysis of campaign results for continuous strategy improvement.